A New Hierarchy of Needs at Work

How people work will never go back to the way it was before the pandemic because why people work has changed forever. The hybrid worker of 2022 is foundationally different from the office worker of 2019. Through the pandemic, people around the world experienced a collective trauma that caused them to change their priorities and outlooks about life and work on a visceral level. At the same time people learned remote work techniques, tools and enhanced technology which helped them feel greater control over where and how they worked. These two dynamics collided to create a fundamental shift in what people need at – and from – their workplace as they return to the office. People at work have a new set of needs and, much like Maslow’s Hierarchy, they range from basic to more complex.

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